Review Shield is your branded review funnel — one link or QR code that adapts to how customers feel about their experience.
Your Shield URL
Format: https://app.trustflowx.com/review/your-business-slug
Find the slug in Dashboard (Site Links / Shield section) or Settings. Each business location has its own slug when you run multiple locations.
Customer experience
- Customer opens your Shield link or scans QR.
- They select a star rating (1–5).
- 1–3 stars — Private feedback form (name, email optional, comment). Submission lands in Shield Inbox — never on your public widget feed by default.
- 4–5 stars — Prompt to share a public review; directed to Google (or your configured platform).
Managing feedback
Dashboard → Shield Inbox. Filter by status, resolve threads, and export via Settings CSV alongside reviews.
Best practices
- Place QR codes at checkout, on invoices, and in follow-up SMS.
- Train staff to mention the QR after a positive interaction.
- Respond to private feedback within 24 hours — it replaces public venting.
- Do not use Shield to block legitimate Google reviews — use it to intercept issues early.
Pro feature
Review Shield is included on Pro and Agency plans. See Plans.